loginPrivacy policy
Last updated: 14 August 2025
We respect your privacy. This notice explains what we do with your personal data when you use our website.
1) Who we are (the controller)
[Legal name of company] (“we”, “us”).
- Trading as: Prism eLogistics (UK) Ltd (website: prismelogistics.co.uk)
- Address: Unit C, Logistics City, Houndmills Rd, Basingstoke RG21 6XL
- Company number (if applicable): 12749845
- Data protection contact: hello@prismelogistics.co.uk
We are responsible for your personal data under the UK GDPR, the Data Protection Act 2018 and the Data (Use and Access) Act 2025.
2) The data we collect
We only collect what we need:
- Contact details you give us (for example, name, email, phone, company and your message in a contact form or email).
- Website usage data (analytics only if you consent).
- Technical logs (IP address and request metadata recorded by our web host and security tools to keep the site running and secure).
We don’t collect special category data here and this site isn’t aimed at children.
3) How we use your data and our legal bases
| Purpose | Data | Legal basis | Typical retention |
|---|---|---|---|
| Respond to enquiries | Contact details, message | Legitimate interests – to reply and keep track of conversations; or Contract if you ask us to take steps before entering a contract | Up to 24 months after last contact |
| Provide our services (if you become a customer) | Account/booking details, correspondence, billing | Contract and legal obligation (accounts/tax) | Customer records up to 7 years (legal requirements) |
| Website analytics (Google Analytics 4) | Usage data, device and event data | Consent (you can withdraw any time via Cookie Settings) | Up to 14 months in GA4 (aggregated reports may persist) |
| Security & performance | IP address, request/traffic logs | Legitimate interests – run, secure and debug the site | Up to 12 months in server logs |
| Marketing (only if you opt in) | Email, name | Consent | Until you unsubscribe or 24 months after last activity |
4) Cookies & analytics
When you visit, our cookie banner lets you accept or reject non‑essential cookies. Essential cookies run to make the site work; analytics cookies only run with your consent.
- Tool used: Google Analytics 4 (GA4).
- Change your mind any time via Cookie Settings
- You can also block cookies in your browser settings.
5) Who we share data with
Trusted providers who help us run this site and our business, under contracts that protect your data:
- Website hosting & security: Gravity Digital Ltd
- Analytics: Google LLC (GA4)
We do not sell your data.
6) International transfers
Some providers are outside the UK. Where we transfer data internationally, we use legally approved safeguards. For Google Analytics, transfers to the US are covered by Google LLC’s certification to the UK Extension to the EU‑U.S. Data Privacy Framework. Where relevant, we may also use UK standard contractual clauses or equivalent safeguards.
7) Your rights
You have rights over your data, including to:
- Access a copy of your data
- Correct inaccurate data
- Delete your data (in some cases)
- Restrict or object to our processing (you can always object to analytics/marketing)
- Portability of data you provided to us (where technically feasible)
- Withdraw consent at any time (for analytics/marketing) via Cookie Settings or by contacting us
To use your rights, email hello@prismelogistics.co.uk.
If you’re unhappy, please tell us first so we can help. You also have the right to complain to the Information Commissioner’s Office (ICO): Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Telephone: 0303 123 1113. ico.org.uk
8) How we keep your data secure
We use technical and organisational measures such as encryption (HTTPS), access controls, staff/contractor confidentiality, and supplier due diligence. We only keep data for as long as needed (see the table above) and then delete or anonymise it.
9) Changes to this notice
We’ll update this notice if our processing changes. The latest version will always be on this page.